Inbox
Patient messages classified and prioritized by the Clinical Inbox Agent.
Robert Delacroix
PortalUrgent symptom concern9:47 AM“I've had chest tightness since last night, should I worry?”
Emergency phrase detected. Escalated to Dr. Patel per policy; safety guidance sent.
routed
Aisha Washington
SMSPrescription refill9:12 AM“Can I get a refill on my levothyroxine? I'm almost out.”
Refill request for levothyroxine 75mcg. Last fill 87 days ago. Draft response prepared.
drafted
Marcus Tran
PortalBilling question8:55 AM“Does my plan cover physical therapy visits?”
Benefits question. Theo retrieved PT coverage: 20 visits/yr, $40 copay. Draft ready.
drafted
Sofia Ramirez
SMSAppointment8:30 AM“Need to move my 11:15 appointment to the afternoon if possible”
Reschedule request handled by Ava — offered 2:30 PM slot, awaiting confirmation.
routed
Daniel Kim
PortalAdministrative8:02 AM“Thank you for the visit summary, everything looks good!”
No action needed. Marked resolved with courtesy reply.
resolved