6
AI Workforce
A

Ava

active

AI Receptionist

Answers calls, books appointments, and routes messages across voice, SMS, and web chat.

ID: receptionist_agent

Front Office

87

tasks today

0.4%

Error rate

62h

Est. staff hours saved

13

skills

What This Agent Does

Each skill validates permissions and tenant context before execution, and emits an audit record.

answer_callidentify_patientauthenticate_patientlookup_providerlookup_schedulecreate_appointmentreschedule_appointmentcancel_appointmentjoin_waitlistsend_smssend_emailtransfer_callescalate_to_human

What This Agent Does Not Do

  • Does not give medical advice beyond approved practice FAQs.
  • Does not authenticate patients from voice alone — follows the practice's verification policy.
  • Does not decide whether emergency care is unnecessary; urgent language always escalates.

Default Autonomy

The most restrictive policy (organization, practice, agent, skill, workflow step) always wins.

Autonomy changes are audited. Clinical and high-risk skills always require human approval, regardless of level — the most restrictive policy wins.

Required Integrations

  • Voice or chat channel (OmniChannel)
  • Scheduling (built-in)

Required Permissions

patient.readappointment.readappointment.createappointment.updateappointment.cancelmessage.respond

Pricing

$299/month

Usage price

$0.09/min

Included usage

1,000 min/mo

14-day free trial

Illustrative placeholder pricing — final pricing is configured per contract, never hard-coded.

Available in bundles

Front Desk Bundle

Entitlements

  • legacy_migrationgrandfatheredAug 2025
Manage Subscription

Agent Activity

  • 8:04 AM

    Answered inbound call from Margaret Chen

    completed
  • 8:07 AM

    Appointment booked — Hypertension follow-up, 9:00 AM

    completed
  • 8:07 AM

    appointment.created — Appointment #A-5521 (Margaret Chen)

    trc_28d3