6
AI Workforce
I

Iris

On Trial

Clinical Inbox Assistant

Classifies, summarizes, prioritizes, and routes patient messages — urgent concerns escalate instantly.

ID: clinical_inbox_agent

Clinical Support

On Trial — Trial ends: Sep 3, 2026

38

tasks today

0.6%

Error rate

21h

Est. staff hours saved

8

skills

What This Agent Does

Each skill validates permissions and tenant context before execution, and emits an audit record.

classify_messagedetect_refill_requestdetect_clinical_questiondetect_urgent_languagesummarize_messagedraft_responseroute_to_clinicianescalate_high_risk_message

Always requires human approval

What This Agent Does Not Do

  • Iris routes clinical concerns and does not replace clinician judgment.
  • Urgent symptom language always escalates by policy — never answered autonomously.
  • Drafted responses require human review before sending clinical content.

Default Autonomy

The most restrictive policy (organization, practice, agent, skill, workflow step) always wins.

Autonomy changes are audited. Clinical and high-risk skills always require human approval, regardless of level — the most restrictive policy wins.

Required Integrations

  • Patient messaging channel (portal/SMS)

Required Permissions

message.readmessage.respondmessage.escalatepatient.read

Pricing

$149/month

14-day free trial

Illustrative placeholder pricing — final pricing is configured per contract, never hard-coded.

Available in bundles

Clinical Support Bundle

Entitlements

  • trialtrial_irisAug 14, 2026
Manage Subscription

Agent Activity

  • 9:47 AM

    Urgent message from Robert Delacroix escalated per policy

    escalated
  • 9:47 AM

    message.escalated — Message #M-9812 (Robert Delacroix)

    trc_5b02